Pragmatic Technologies for Life and Business Success®
We are working on a client project that involves two people in my organization, the client and another business partner. In order to improve communication and make sure all people involved are in the loop, I requested we all hit “reply all” when responding to emails. Doing so is not just common sense but also good business practice. Well, you guessed right. On numerous occasions both the client and the business partner did not choose to “reply all” and hit the “reply” button only, which would then reply only to the sender and not the others involved. There are of course occasions when this is necessary, especially when you want to reply to the sender, keep it confidential and prevent others from seeing it. But this was not the case here.
An oversight? Perhaps. But if you are not paying attention to important requests that affect proper communication and project success, you are increasing the chances of communication breakdowns and failures. I realize we all may suffer from dementia at times but the fact from my experience is that this situation is ubiquitously common.
The exception to this rule is when someone, erroneously or not, decides to include me and other recipients in their distribution list. Unless the content contains an error that needs to be pointed out, or all recipients need to know that I should not be included in future email updates, I simply hit the “reply” (to sender only) and ask the sender to keep me out (opt-out) of their distribution list.
Since I hopefully got you reading this far and since I know you would agree with me that we all get tremendous amount of emails and spam let me also suggest the following:
Did I follow my rule number 2 of being pithy? Well, this is not an email and you decide.
This was my rant for the day and I do feel better now … I think.