Pragmatic Technologies for Life and Business Success®
Have you ever sensed a change in a client’s mood, behavior, or tone of voice—where it seemed like something was just a bit off? As professionals, we’re conditioned to stay focused on business and avoid delving into the personal sphere with our clients. But ignoring the warning signs of a client who seems upset, sad, distracted, or troubled isn’t the right approach. Instead, you should be there for your clients when they need you most.
There are 3 major warning signs that a client is facing some kind of challenge or adversity:
As entrepreneurs, I believe we have an obligation to help our clients when they’re facing adversity. (Within reason, of course! We don’t want to become their therapists, after all.) When these warning signs show up with my own clients, I always do my best to connect with them as quickly as possible to discuss what’s going on.
Some clients are quick to tell me that they’re facing a minor challenge in their business, or a major challenge in their personal life. Others are less inclined to share what’s troubling them, since it could be related to family or health. Either way, I make it a point to tell these clients that I’m there for them, and I’m happy to help however I can.
In many of these cases, clients might feel overwhelmed, and as a result, want to stop working with you—or at least put a hold on the current project you’re working on. The best way to handle these situations is to lead with compassion. Don’t make it about you or the project. Make it all about the client, and how you can help make things better.
Here are 5 key strategies for helping clients who are going through challenging times:
How mentally and emotionally available are you for your clients? Remember that helping your clients stay on top of their game will only improve the work you do together. If you can help keep your clients’ minds clear and free from distractions, they’ll put more into their work with you—and get better results, too.
It’s important to be there for your clients when they need you most. Don’t ignore the warning signs! Show confidence, compassion, and leadership to help your clients overcome adversity.
Get your copy of my latest new books available now on my Amazon’s author page.