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Why Use Reply All, All The Time?

We are working on a client project that involves two people in my organization, the client and another business partner. In order to improve communication and make sure all people involved are in the loop, I requested we all hit “reply all” when responding to emails. Doing so is not just common sense but also good business practice. Well, you guessed right. On numerous occasions …

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The Marvelous Progress Of Music And Technology

(photo by Tim Niland) Progress of Music and Technology The picture above pretty much resembles my LP vinyl records collection I had growing up at my parents’ home. Mine contained roughly 4000 LPs that I managed to purchase and collect from the hard-earned money I made playing my music gigs back then. To make sure my records sounded great, I even purchased a Dual model …

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How To Improve Your Web Site Effectiveness?

Improving your web site effectiveness. In my quest to constantly improve our clients’ web sites and develop better and new successful Internet strategies for their business, I come across and review many web sites on a daily basis. To illustrate and discuss the “good, bad and ugly” techniques used by others, and us, I am starting a new blog category today. “How to improve your …

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Servicing Your Customers. Four Different Mindsets (4 of 4)

I am a frequent Continental flyer and enjoy flying with them and the service I receive. Last night, I booked a round trip flight for my son using their online service, which I use quite often. I find www.continental.com to be an easy site to navigate to quickly book my flights. When logging on to their site this evening, I noticed the price for the …

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Servicing Your Customers. Four Different Mindsets (3 of 4)

While at the mall, my wife and I left Nordstrom and had some time to kill before our dinner reservation at a nearby restaurant. We walked into Dillard’s women shoe department when my wife noticed the boots she got several weeks ago were significantly discounted and on sale now. The sales person explained that even if the boots are still brand new in the box, …

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Servicing Your Customers. Four Different Mindsets (2 of 4)

My wife and I went to the mall the other day to stop at Nordstrom in order to get my new mail-ordered coat altered. While waiting for the tailor tp arrive, the friendly salesman started to process the alteration order request on his computer. “I have good news for you Mr. Barr”, he said. “I just processed a credit for over $100 on your account …

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Servicing Your Customers. Four Different Mindsets (1 of 4)

It was back in December and a couple of days before my trip to Las Vegas to visit my son in Utah when I realized that I forgot to rent a car for the trip. In a great hurry and armed with the power of the Internet, a couple of minutes later I rented the SUV from Dollar Rent A Car. A couple of days …

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The Power of Language – Quotes by Mark Twain

I came across these powerful quotes written by Mark Twain: “The difference between the right word and the almost right word is the difference between lightning and a lightning bug.” “The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.” “There are basically two types …

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How Do You Best Organize Your Reading and Writing? It Is Simpler Than You Think

Organizing your reading and writing. A question was asked today on one of the online forums I help implement and moderate: “How do you organize potential book commentary, blog posts relevant to an upcoming article, news stories that could be adapted to a speech, etc. so you can find them when you’re ready for them?” I find my organized digital world much more efficient and …

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